What our Customers say...


We were doing some upgrades to our upstairs bathroom when an unforeseen leak from the bathtub came down through the kitchen ceiling. I called SERVPRO in West Chester and they scheduled an appointment to remediate the water damage in the kitchen. The two technicians, Tristian & Mike, came out and installed the dehumidifier and air fans to insure there would not be hidden moisture in the ceiling that might turn to mold. They were courteous and professional. The next day Dan came to our house to verify that the equipment was performing properly. It was. A couple days later Mike returned to verify the drying process and remove the equipment. I recommend this SERVPRO team to anyone in the West Chester area!

I'd like to acknowledge hard work of 2 people that cleaned my flooded basement. Mike and Tristan. Really appreciate the job well done. Thank you so much.

We had a plumbing leak in a crawlspace under an addition, which had left standing water and an awful smell which made its way throughout the house. After searching Google, I decided to contact SERVPRO and contacted them on Saturday to make an appointment. An employee named Will came out Monday to assess the damage and a crew, consisting of Dan and Ramos, came on Thursday and did a fantastic job with cleanup and getting rid of the smell. By Monday everything was dry and they removed their equipment. I would definitely recommend using them. Everyone was prompt and professional.

Hired SERVPRO to do a deep clean on a newly purchased home. They did a phenomenal job cleaning the carpets, windows, walls, and floors. They also cleaned the cabinets inside and out. It had been a while since all areas of the home received this attention, and the difference upon entering the home was immediate. Additionally, Danielle was great with booking and very communicative throughout. We were out of town over the weekend they cleaned and we received regular text and picture updates. Would highly recommend for this service.

SERVPRO has worked on several projects for us and I've always found them to be honest, hardworking, and problem solving. We had mold on our cathedral ceiling in the bathroom and they were able to remove it without damaging the paint. Job well done; I'll definitely use them for the next problem that crops up.

They did a good job. I want to thank Tristian, Fernando, and Inocencio on their professional work and aide they give to others. Blessings on these young men. I just want to say thank you!

Danielle's team did a fantastic job. The basement hadn't been cleaned in years and now it's spotless. They even did behind the washer and dryer. I highly recommend them.

I had an excellent experience with Dan from SERVPRO. He was very professional. Dan went above and beyond the call of duty. I would like to thank him for a job extremely well done.

Everyone was nice from the time I had my estimate by Will Negron. He was knowledgeable and very professional. Nikole Mozzani was also very professional and polite. I called her to pay my deductible and just from that conversation she made me feel comfortable and told me to call her cell if I had any problems along the way. Now let’s get to Jason and Felix the two gentlemen that did the clean up at my home. I couldn’t thank them enough. Jason and Felix treated my home as it was theirs. They were extremely professional, efficient, organized, clean, and got the job done fast. My home was back in no time. Jason and Felix also gave me their cell numbers in case I have any more problems. This was my first time using SERVPRO and ever hearing about this company. Now I pray that I don’t have anymore problems in the near future but if I do I’m calling SERVPRO!!!!!

I just wanted to let you know once again your guys came through with flying colors.

I panicked on Friday with an emergency call to your office at 2:15 pm, and by the time I got to the residence in Villanova, your  guys were right behind me. Turned out the water leak was minimal, but they conduct themselves professionally and with respect to the client – who was over reacting.

And on the equipment pick up day (today), they were equally as prompt and efficient.

Shoe covers, masks, gloves, floor covering – all covered.

Thanks for being there with these last two water emergencies.



No joke...Christian Nichols is the most conscientious, competent serviceman we've ever had!  Keep him!!

Jason was helpful and knowledgeable of what was going on with all aspects of this job.  Answered all of my questions with patience and empathy.  Thank you so much.

I had a wonderful experience.  From sales to service.  I highly recommend.

Great customer service and very professional.  Thank you for doing such a great job of restoring my home.  It was a very stressful experience and you made it much more bearable.

Your team took great care of us.  Thank you.

I discovered mold in my basement. I was concerned for my family's safety. Kevin Jones came to my property and discussed my options with me and began the work the same week. The entire crew that was here was wonderful. Both Jason and Tristan were knowledgeable and careful of my property. They discussed the best course of action with my lost possessions and even played with my dog. I spoke with Lisa in the office and she was so kind and knew how to help me with paperwork and insurance. I am so impressed by the professional staff and how quickly and exceptionally this was handled! Highly recommend!

Everyone was courteous, professional and kind.

SERVPRO's clean up was immaculate to perfection and when they came onsite, they were very knowledgeable.  Special thanks to Maria and Jason for a job well done.

10 out of 10.  Very happy with the service!  Thank you.

10 out of 10 ....continue with your excellent customer service.  The technicians covered their shoes while they were here...greatly appreciated.

10 out of 10...Thank you 

We have used SERVPRO in the past many years ago - this is the reason why we called them again to care for our needs in this home. Very pleased. Thank you for acting so quickly and response time during the Christmas and New Year holiday.

Very professional crew. Thank you for your promptness and efficiency with dealing with our water damage. Highly recommend.

Thank you for the incredible work. The whole crew was great.

10 out of 10

Very nice - good job! 10 out of 10

The techs were awesome! Extremely professional and friendly. Thank you SERVPRO. 10 out of 10

I had genuine concerns about mold since my husband is a frail 83 year old dementia patient. Also, we have a Type I diabetic grandson with health issues. The technicians were attentive to my concerns, professional, and empathetic. 10 out of 10

They were great - could not do anything to improve the work they did. Kevin was very professional and explained everything to me in terms I could understand. Would recommend to all my friends and family. 10 out of 10

Just wanted to say what an awesome job your crew did at my house.  It was unsettling to say the least that I had a mold problem.  Very pleased with all aspects of my experience with SERVPRO of West Chester.

10 out of 10!  The entire team was great to work with during this situation.

The technicians worked hard...did a terrific job!

Very good and professional personnel.  Technician was pleasant, timely, and personable.

Jason was always quick to answer his phone and have answers for me.  Highly recommend!

Very satisfied.  10 out of 10!

Thanks for all your help Maria.  Glad to know you work for SERVPRO now!  10 out of 10!!

I appreciate all that Maria, Kevin, and the SERVPRO team did for me and my home.  It is greatly appreciated.  I even told Kevin, the owner, how great Maria Della Polla was to work with.

SERVPRO was fantastic!  Jason is a true professional.  Responsive, timely, and kept me informed at all stages.  GREAT GUY!

I just wanted to let you know that I am so thankful that Maria Della Polla helped u with this process.  She is extremely knowledgeable and professional.  Thank You!

Keep up the good work!  Tristan was especially good and thorough.  Good communication by Maria Della Polla, my key component.  All the guys were good, hardworking guys.  Thanks!

I was very pleased with SERVPRO from my initial meeting with Will Negron to the completion of the project. His professionalism and attention to each phase of our project was exceptional. He provided me with a thorough description of each step, assured me he would personally be on site to be sure the team completely understood the scope of the job. He reported to me throughout the project, pointed out some concerns that were discovered, met with me to at the end to explain once again everything that was done as well as show me additional problem area that was found and helped me with the re-build. I felt very confident with SERVPRO, Thanks to Will and would definitely be comfortable recommending you both in the future. 

Thank you,

Janice G  

Dear Danielle and The SERVPRO Team,

Thank you for sending these Before & After photos.

We think SERVPRO did a great job cleaning the Park restrooms last week and we appreciate the hard work and awesome result.

I’m sure we’ll be in touch to schedule another cleaning project soon!

Director of Property and Recreation

I wanted to reach out and thank SERVPRO of West Chester PA for coming out and cleaning my HVAC ducts. My allergies were so bad and now I have some relief. The crew that came out were so courteous and cleaned up very well after themselves. They cleaned my bedroom mattress and my dryer vent. I would highly recommend SERVPRO to my friends and family.  

We recently found ourselves in your care after an issue with the fire suppression system in our shop left us with a major mess. Your crew was onsite to assess the cleanup needs quickly and acted professionally and compassionately with respect to our needs. The cleanup was handled with as little impact to our business as possible and your crew even picked up the slack when safety kleen never showed as scheduled. You always see the ads on TV that depict SERVPRO as returning you back to better than before. I couldn’t agree more. As our situation was the result of a vendors negligence, it was an exceptionally frustrating situation that could not have been handled better by your staff.

Thank you again for everything!


 Copperhead Refinishing

Puffback damage due to a forced air heating system malfunctioning really wrecked havoc on my home.  Walls, ceilings, carpets, furniture and curtains were coated with a fine film of soot and smoky streaks.  The extent of the damage was because the duct work provided a path through the house, even into closets.

Trust me you are not able to clean this up without professional help. The experts at SERVPRO of West Chester (SPWC) used very specific techniques and materials. For example, attempts to wash soot off a flat-painted wall or ceiling usually leave greasy smears. The SERVPRO of West Chester cleaners used waterless, rubber sponges that work like an eraser and absorb the soot without spreading it.

Cleaning carpets, upholstery or draperies can be tricky, but not for SERVPRO of West Chester. They informed me that these items must be washed or chemically cleaned, depending on the material and how dense the absorbed soot is. I'm so glad I didn't make any amateurish attempts at trying to do the job myself first. My insurance agent directed me in the right way. 

We were completely satisfied with the level of integrity and diligence from every member of the SERVPRO of West Chester team. The precision and methodology of their work is to be commended. Thank you SERVPRO of West Chester for all you did for us. 

Five stars, I would recommend them to family and friends.

5 Stars. SERVPRO of West Chester came in and helped us ready our house for sale. They did a deep cleaning from top to bottom and the place was sparkling. Our realtor referred them to us, and was very pleased how the place showed.

Friendly, professional and informative. We always knew what they were doing and why. Excellent customer service.

Timely, Thorough, Friendly and Affordable.

Great Team!

Your SERVPRO men helped us with our rental unit that incurred severe fire damage. They kept us current as to the work status, always leaving us word as to when they'd be there and generally keeping us up to date. Thanks for your support and being very professional as a team. Continued Success.

5 STARS! Fantastic Service and Great People. They can take care of just about any cleanup job, big or small. Highly recommended.

Fantastic Clean-up job. The West Chester SERVPRO team was friendly, quick to respond, very clear and up-front about what had to be done. And they gave me Options! All this on the evening before Easter Sunday.

And great follow-up that night from Jeannie McGinn- thanks for all of your help. If I hadn't spoken to you earlier, I would never have even thought to contact SERVPRO of West Chester. I'm so glad I did. Who would have known that I would need your services so quickly. True Professionals! Thank you.

Great Company with fantastic employees! Keep up the good work!

I had a sewage backup that affected my basement and 2 bathrooms. SERVPRO of West Chester got to my house quickly and did a thorough job. The friendliness of the techs was welcoming, especially during this high-stress time for me. Thanks SERVPRO of West Chester!!!!

Thank You to SERVPRO of West Chester - our April Luncheon Sponsor. Don't deal with stinky, gross messes on your own! Contact SERVPRO of West Chester- way more than just fire restoration.

Fantastic service! Easy to schedule, and they'll do a deep cleaning of whatever you need done in the house including all the carpets. Their cleaning was very thorough, and it made my house feel like new. I'm so happy I got this done!

SERVPRO of West Chester gave me superior attention to the details surrounding my water damage and all of the repair work they did.

Timely and thorough.

I have used SERVPRO of West Chester for both emergency water remediation and everyday deep cleaning of carpets and furniture, and have been nothing but pleased with their work and the quality of the staff they dispatched to do the work each time.

Would recommend to my insurance customers.

SERVPRO of West Chester has Great Service ...People ... and Leadership!!

SERVPRO of West Chester helped me clean out a friend's house - she was a HOARDER. They did an excellent job. I couldn't have done any better. They took their time and cleaned everything in preparation for the place to be painted. It had not been painted in 47 years.

SERVPRO of West Chester handled my water damage very professionally. The owners and staff were very helpful, caring and answered all my questions and concerns. The job was completed in a very timely manner. I have recommended SERVPRO of West Chester to my friends and co-workers and will continue to do so.